This is a great website that deliver some stability and accountability to the crazy world that is online casinos. It's a great resource.

I was getting the run around and then total shut out by a casino that didn't want to pay me what I won. I tried for almost 2 months on my own. I contacted Casino Guru on March 7, 2025, sent them all the proofs and information they asked for and in a little over a week of them stepping in my winnings were in my bank account. (3/15/25)My advice is to keep good records and definitely don't hesitate to ask them for help.This is a free service too.

i used to love bitplay. but last night i sent my deposit and they never put it on my game. i have spent at least an hour talking to live chat support, who has made it abundantly clear that they do not care to help me. i have emailed support and attached my ltc receipt and transaction hash to prove payment. they haven't bothered replying. live support has blocked me, although i was not offensive or belligerent. i tried to call and i get a recording saying the line is currently busy. at this point, i have no other choice than to believe that they have stolen my money. and all the while, i am being treated as though i am the one who has done something wrong. UNACCEPTABLE!

Great casino with awesome live support, huge variety of games providers and various types of depositing methods. Highly recommend.

Casino Guru did his best to help and that I, as the injured party, was fairly respected and that I got what is mine. It was a really long time and sometimes I thought I was going crazy, but in the end, justice was served.