After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.

Update: Paid out all redemptions - thank you.Update: It took 10 weeks but received first redemption today. Still nearly 9 weeks waiting for 2nd, but credit to company for honoring their obligations and trying to clear the backlog.Previous post - I have been waiting for 3-figure payouts for 6 weeks and 5 weeks respectively and have still not received my prizes despite promises to escalate.It's a shame because The Money Factory provides generous bonuses on purchases of gold coin packs - between 15-50%.

5 star review great customer service and great gaming group

I like this cery colorfull interface that makes IT very friendly, this place always have for me a lot of bonuses and games from the beat providors. Support is cery helpfull and kind

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