I played with the welcome deposit bonus and started wagering through it. During this process, the restricted games list was updated twice, and the two games I had been using became restricted after I had already begun playing them. These titles were not listed as restricted when I started wagering. I acknowledge that in the terms they are able to ammend the terms whenever and without notice. I’ve never seen a casino do it this proactivelt however.When I was near completing the wagering requirement, my withdrawal option was made unavailable, even though my account verification had already been completed. My wagering progress bar also dissapeared. At the time of writing, I still cannot withdraw.Support responses have been slow for me, both on live chat and via email, with replies taking longer than expected or being ignored completely.I’ve wagered bonuses with other offshore casinos in the past without issue. This has been my experience here, and I hope it is helpful for anyone researching the site.

Fantastic website ,generous bonuses and instant withdrawals plus the live chat

Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

I play at this casino frequently because it is one of the few that I can win at, so far I have nothing to complain about, it is an excellent casino, I definitely recommend it! My username: mcqueen613

Trying it out. So far so good