Customer service is top notch. Agents are fast and efficient and go the extra mile.

I was excited until I put in a second withdraw request. Received a confirmation email of accepted request and nothing else. It's been over 24 hrs and I've not received funds yet. I've spoken with customer service and emailed them and the same reply of " our system has been fixed and issue resolved, your request is being processed". But it has NOT. It's still in pending status on hold. The new request is in the same status after email confirmation of being accepted. I'm getting the run around instead of a straight forward answer. It's looking like I've wasted money and time on this game.

Top tier quick support legends

The agent through fb Christina gen decided to liie and say she never received my deposit first sent money the 18th and then the 19th i hit the max for cashout 360 which she paid 210 and thats when she said she didnt receive the money , btw ots was now the 20th so she said the 150 was put back in the game and the minimum to cashout was 750 max 1500 i hit the max. She then said she couldnt pay cause she never received and she did through chime. I never type the tags i scan the qr code on my tablet to avoid typing wrong info

I was a little leary at first about getting my payout. After winning and trying to redeem they requested other documents so of course I thought the worse. Patience is a virtue. I did receive my winnings. I do like the selection of games and the promotions are usually really good. I keep playing here because overall the site has a good layout. Don't always judge your opinions on what you read. Try playing the casino first because I don't think you'll be disappointed!